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导游待客的工匠精神(葱茏草)

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娇娥 发表于 7 天前 | 显示全部楼层 |阅读模式
导游待客的工匠精神
葱茏草


日本经营之圣稻盛和夫曾经说过:

     “不管多么细小的工作都要用心去做,要投入100%的力量。”

     “专心致志于一行一业,不腻烦、不焦躁,埋头苦干,你的人生就会开出美丽的花,结出丰硕的果实。

      “极度认真地工作能够扭转人生。”


       在我看来,导游和娥皇姐姐经营加国B&B就做到了“极度认真”,因此结出了一个个丰硕的果实,感觉导游和娥皇姐姐也算是在客户服务领域的匠人了。

       下面是最近一些客人对他们住宿体验的反馈(英文为原文,中文为译文);其实这样的好评还有很多,每次我读了以后都倍受鼓舞和激励,在此也分享给亲人们,愿我们都能从中有所收获:

1. What a hidden gem!
1.We stayed here for one night-wow! What a hidden gem. The king bed was sooo comfortable. The room very clean, it felt brand new or recently renovated. We liked the log cabin charm and the meadow in front of the property with a lake view was a bonus. The couple that own the place are very welcoming and friendly. The breakfast was outstanding- we actually felt quite spoiled by the selection and how nice the presentation was. It is clear there is a high level of pride in this property and is very clean. The owners are extremely guest focused and want you to have a comfortable stay! Highly recommend staying here. Can’t wait to come back! Thanks for having us.
隐藏的瑰宝
我们在这里住了一晚,这个B&B真是个被隐藏的瑰宝!大号床睡着真是感觉太舒服了,房间很干净,感觉是全新或新装修过的。我们喜欢木屋的独特魅力,房前的大草坪和湖景让人有种额外的惊喜。房主夫妇特别好客和友善,早餐非常棒,早餐食物品种的选择和装盘质量让我们有种被宠坏的感觉。能感觉出主人以这个房子为荣,房子非常干净。两位主人特别关心客人的体验、真诚地希望客人住得舒服。我强烈推荐这家B&B,都等不急想再回来住呢,谢谢你们的招待。


2. 方便淸幽舒服享受
位于Hwy 97 旁进出非常方便。环境清幽宁静、建筑非常特色,面对Lac La Hache湖的优美景致。房间宽敞、卫生整洁、睡床宽大舒适并有小雪柜及smartTV。早餐丰富美味、主人服务殷勤,热情款待。我们停留数天感觉宾至如归。这里是北上BC内陆作中途停留的首选。若想短暂脱离世俗烦嚣,寻找一片宁静之处,这里也是上上之选。
(注:这个评论是一位香港客人的留言,原文即为中文,没有经过翻译)

3. Best Sleep Ever!
Our room was very clean and the bed was so comfortable I didn't want to get up! The hosts are so lovely and accommodating.
这辈子睡得最香的一次!
房间非常干净,睡床那么舒适让我都不愿起床了。两位主人性格很好,待客也包容友善。

4. Enjoyable Stay
The hosts are delightful and pay the utmost attention to every detail of your care. The lake view is pleasant and restful, and the rooms are beautifully appointed. The breakfast is an attraction in itself. I would definitely stay again, and can highly recommend Cariboo Log Guest House.
让人愉快的一次住宿
房主讨人喜欢,并全心全意地在每个细节上照顾好客人。湖景美丽让人放松,房间布置精美。早餐本身就是个吸引人的亮点。我肯定会再次入住的,强烈推荐这家Cariboo Log Guest House.

5. Wonderful Stay!
We really enjoyed our stay. The setting and the guest house are beautifull. It was peaceful and quiet and we had a great sleep on the comfy bed. The hosts are friendly and go out of their way to make your stay enjoyable. The breakfast was amazing with lots of choices. Thank you!
特别棒的一次住宿
我们真的很享受这次住宿,房子的整体布置很漂亮,这里和平宁静,我们在舒适的睡床上睡得特别好。主人友善,在尽力让我们住得满意愉快。早餐选择很多,让人赞叹。谢谢!



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